Today’s Electronic Age
It isn’t often that we as innkeepers get handwritten notes from guests. It seems that it is a lost or dying art. I have to admit that I am one who has gotten into the electronic age for running my business. I send electronic confirmations and thank you notes. I also send e cards for birthdays and special occasions. I even design my own cards online and print them to hand deliver. My hand writing is atrocious so that is why I send electronically, and grateful for word processors and printers.
Today I received a thank you card from guests that were here on Saturday. What a lift it gave me. Here is what the card said.
“Carl- We just wanted to send you a quick note to say how much we enjoyed our first B&B experience. It was a pleasure meeting you and Zack, staying at your lovely home, 7 enjoying your fantastic cooking! we hope to visit eland again someday…. Best Rachel and Brandon”
What could make an innkeeper beam more than a note like this? If you stay at a B&B soon, remember to write in the room journals if they have them or send a note. You can even do it the electronic way and go to one of the many directories, such as BedandBreakfast.com or ILoveInns.com, that may list the inn you were at and write a review there. It makes the innkeeper just as happy and it makes the serch engines even happier.
Have a great summer. Look forward to seeing you soon.